Terms & Conditions
International voucher policies for your luxury travel experience and redemption.
- These terms and conditions ("Terms") apply to the use of the voucher provided by Karma Group for a free stay at one of our resorts. By redeeming the voucher, you agree to abide by these Terms.
- Validity: The voucher is valid only for the couple to whom it was gifted.
- The voucher is applicable for free stay at one of our Karma Group resorts or Partner Properties. Please refer to our website for an updated list of participating resorts.
- Accommodation Details: Children below the age of 6 stay for free; additional charges apply for older children based on room upgrades.
- The standard accommodation is a studio/ hotel room with a maximum occupancy of 2 adults and 1 child below the age of 6 years.
- Accommodation is subject to availability, especially during peak dates, black-out dates are applicable on Christmas and New Years.
- Voucher Validity: Complete your stay within 24 months from the voucher issue date.
- Extension of the validity period is possible with an additional charge.
- Offer Inclusions: This voucher is for accommodation only; it does not include travel, insurance, or meals.
- Under certain circumstances, the resort reserves the right to provide alternative accommodation of equal or greater standard.
- Restrictions: The voucher cannot be combined with any other offer.
- It is not redeemable for cash.
- This voucher is non - redeemable at the destination where it was originally received.
- Cancellation and Rescheduling: If dates are confirmed and a request for cancellation is made, the deposit will not be refunded back.
- If notified 30 days prior to check-in, a one-time reschedule can be offered within the voucher expiration.
- If notified less than 30 days prior to check-in, a last minute reschedule fee of $100 will be charged.
- These Terms are subject to change without notice. Please check our website for the most up-to-date information. By redeeming the voucher, you acknowledge and agree to these Terms and any modifications thereof.