How we use and protect your personal data.
Last updated: 5 May 2018
Who are we
Karma Group (“we”, “our”, “us” or “Karma”) is committed to protecting and respecting your privacy. The website (“Site”) is operated by Karma Resorts Pte Ltd (Company Number 200509501G) a company registered in Singapore with its registered office being 160 Robinson Road No. 18-07, Singapore 068914. Karma Resorts Pte Ltd is part of the Karma Group. This Privacy Policy (“Policy”) applies to all other related companies and businesses which form part of the Karma Group providing services within or targeting individuals located within the EU. References to “we” “us” and “our” in this Policy refer to the above entities.
Our Karma Group data protection officer for the purpose of the Data Protection Laws may be contacted at privacy@karmagroup.com. If you want your data to be deleted, please click here. If you have Any question, please do not hesitate to contact us www.karmagroup.com/contact-us.
Our Commitment and Obligations to you
We take the collection, usage and security of your personal data seriously.
We can only use your personal data under law if we have a good reason for doing so. The law provides examples of those reasons. These include:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Types of Personal Data We Collect About You
What Personal Data We Collect and Where From
You may give us information about you when filling in forms on our website www.karmagroup.com (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our services, complete a survey, sign up to a newsletter, post material on our site, report a problem with our site, request further services. The information you give us may include your name, address, email address, phone number.
Information we collect about you.
With regard to each of your visits to our site we may automatically collect the following information:
Automated decision making.
With regard to each of your visits to our site we may automatically collect the following information:
What do we use your personal information for?
| What we use your personal data for | What is the lawful reason | Business or Commercial Reason (Our Legitimate Interest) |
|---|---|---|
| Compliance with legal obligations | Compliance with laws and regulations | N/A. |
| Customer & visitor engagement/social media sharing | This is carried out where applicable with your consent; and when this is within our legitimate business interests to perform | We review data to ensure we provide customers with the best possible service |
| Communication with you | Perform the contract we have with you (or take steps needed at your request prior to entering into a contract with you) | N/A. |
| Improve marketing services | This is within our legitimate business interests to perform | We review data to ensure we provide customers with the best possible service |
| Providing and improving quality of services to customers | This is within our legitimate business interests to perform | We review data to ensure we provide customers with the best possible service |
| To analyse website use and improve services | This is within our legitimate business interests to perform | We carry this our to enhance our website services and ensure that it meets the best user experience to provide our customers with the best journey possible. |
| Marketing | With your consent | N/A. |
| Customer feedback & support | Perform the contract we have with you (or take steps needed at your request prior to entering into a contract with you) | N/A. |
| Payment for services | Perform the contract we have with you (or take steps needed at your request prior to entering into a contract with you) | N/A. |
| Accounting purposes | This is within our legitimate business interests to perform | We need to use your data for our every day accounting purposes |
| Customer/account management | This is within our legitimate business interests to perform | We need to use your data for the operation of our customer relationship management to provide services to you |
| Security of our technology infrastructure | This is within our legitimate business interests to perform | We need to keep our website and online environment secure. |
Cookies
We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies“). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.
We may use both “session” cookie and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of your bookings; prevent fraud and increase website security; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and other uses.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. Our payment services providers may also send you cookies.
You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of our site and we will no longer be able to offer to you a personalised service.
E-mail marketing and newsletters
We may make suggestions and recommendations to you that we think may be of interest to you or members of your team / organisation. We will only contact you by electronic means (email) with information about services similar to those which you have shown an interest in.
We may also use your data, or permit selected third parties to use your data, to provide you with information about services which may be of interest to you and we or they may contact you about these by electronic means only if you have consented to this.
You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing by ticking the relevant boxes on the forms we use to collect your information, or you can opt out of receiving future marketing communications from us at any time by following the directions contained in the marketing email to unsubscribe. You can also exercise this right at any time by contacting us at privacy@karmagroup.com.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
How we share your personal data
We take your privacy very seriously and we’ll only share your information where:
Third Parties
We may share with third parties, including:
Sharing Aggregated or Anonymised Data:
Where we have made your information anonymous, we may share it this outside of Karma with partners such as research groups, universities, advertisers or connected sites. For example, we may share information publicly to show trends about the financial services market.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including, in particular, the United States. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Security of your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site may, from time to time, contain links to and from the websites of our member and associate member organisations, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How Long We Keep Your Information
We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will retain your personal information for up to 7 years and thereafter may store it in an aggregated and anonymised format.
Your rights (if you are located within the European Union):
Changes to our Privacy Policy
Any changes we may make to the Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check this page frequently to see any updates or changes to this Privacy Policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@karmagroup.com.